• Garrett Fuller

Hilton, Marriott, Airbnb Develop New Cleaning Protocols


New Cleaning Standards for Hilton, Marriott, and Airbnb

As South Walton, the Emerald Coast, and all of Florida consider opening short term beach vacation rentals, I continue to follow this interesting story - how will hotels and property owners re-assure their guests of cleanliness and sanitation?


AdWeek announced more details on new initiatives from Hilton, Marriott, and Airbnb.


Hilton

The Hilton hotel chain announced a new partnership with the makes of Lysol, called "Hilton CleanStay with Lysol Protection." With the assistance of the Mayo Clinic, Hilton is also re-writing their cleaning protocols.


Marriott

Additional details on Marriott's plans include the launch of the "Global Cleanliness Council." The group will include "professors who study food microbiology, tourism and hospitality, and experts in hygiene and infection prevention." Marriott plans to develop the next level of global hospitality cleanliness.


Airbnb

Airbnb announced that it is bringing on board "the former U.S. surgeon general Dr. Vivek Murthy to help develop new cleaning protocols for its hosts, including a learning certification program." Hosts that are unable to commit to the new Airbnb Cleaning Protocols will instead have the option of a 72-hour "booking buffer" between stays.


How does this all tie into insurance? For independent rental management companies in Florida, the question is of liability. Rental management companies and their beach vacation rental property owners need to be planning now on how to meet, exceed, and compete with these new cleaning and sanitation initiatives.


For residential and commercial janitorial services, again the question is of liability. General Liability insurance is not designed to provide liability for errors or mistakes in cleaning and sanitation (for example, a poorly cleaned condo unit leads to a COVID-19 infection of renters). Commercial Pollution Liability coverage for janitorial and rental management companies is the key coverage as we continue to follow this topic.



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